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Complaints Procedure

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complaints procedure

How we handle complaints

Any expression of dissatisfaction about the quality of service you have received from t2 group will be considered seriously and we will ensure that we respond as quickly as practicably possible.

We are committed to providing a professional, efficient and courteous service to all our clients.

If you feel that we have failed to achieve an acceptable standard of service, we want you to tell us.

What to do if you have a complaint

All complaints need to be addressed directly to Emma Pridmore, our Head of Customer Experience, whose email address is complaints@t2group.co.uk and whose postal address is Melrose Hall, Cypress Drive, St Mellons, Cardiff. CF3 0EG. Whilst we prefer complaints to be in writing (either by letter, fax or email) so that there is a clear record of complaint, you may of course telephone Emma Pridmore on 029 2079 9133.

Timescale within which you can expect to hear from us

Your complaint will be acknowledged upon receipt. In most cases the person dealing with your matter will be able to resolve your concerns within 5 working days, and if that is not possible, we will let you have a timescale of investigations to be undertaken before we can feedback to you.

If you are unhappy with the outcome of the complaint or the time taken to resolve it contact Dave Marr, our Director of Business Development and Human Resources. You can contact Dave by email at complaints@t2group.co.uk, by telephone on 029 2079 9133 or by post to Melrose Hall, Cypress Drive, St Mellons, Cardiff CF3 0EG.


t2 group

t2 group
Head Office - Melrose Hall, Cypress Drive,
St Mellons, Cardiff, CF3 0EG.

029 2079 9133

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The Apprenticeship, traineeship and jobs growth Wales programmes, led by the Welsh Government, are supported by the European Social Fund

Acumen Coaching

Acumen Coaching is a specialist Leadership and Management Division of the t2 group.

t2 group and Acumen Coaching are part of the Marr Corporation Ltd.